Q: My Rockit Library is not saving, and I have to re-add the songs.

A: You are most likely using Window's Vista, and do not have full administrator rights to Rockit's data folder. When you install and/or run Rockit, you will need administrator rights on the computer. If your user rights do not allow writing data to Rockit's folder, Rockit will simply close out without saving any changes to both its library database, and its configuration settings. It is beyond the scope of this document (and our support team), to setup your Vista system for you -- please check with the manufacturer, or the person who installed Windows for you, to get updated to an administrator account, then re-install Rockit.

Q: Why does Rockit not seem to find my iTunes or Windows Media songs.

A: Rockit can play MP3 or WAV files, along with standard audio CDs (in the CD player). It does not read or play DRM (Digital Rights Management) protected files. If you want to use iTunes or Windows Media files, you first need to convert them to a format that Rockit can play. There are two ways to accomplish this: 1. Burn the tracks to an audio CD, then re-rip them back in, in one of the formats above, or; 2. Use a conversion program to batch convert them to MP3. There are many conversion programs available on the internet – some are free, some are not. Do a search for WMA to MP3, or iTunes to MP3, and you will find many conversion programs to try out. Note: We do not do support for third party software. If you have questions about them, you will need to contact the company that makes the software.

Q: How do I rip my CDs into my computer?

A: There are an abundance of ripping programs available. In fact, you can use iTunes and Windows Media Player to rip your songs, you just need to set the options to rip to MP3 or WAV format. We suggest MP3, because WAV files are much larger, and generally do not have any ability for tagging. We suggest ripping to MP3 at 192 Kbps or higher, to get the best quality.

 We have a program called AudioGrabber on our websites. This is an excellent free ripping program, and there is a tutorial available to get you started. Note: AudioGrabber is in the public domain, and therefore we mirror the download on our websites. It is NOT a SOFTJOCK product, and we do not do support for it. They have their own support forums, where you can learn many things about it. Do a search for AudioGrabber, and you will find their latest website with the links.

Q: Why should I add my tracks to Rockit’s library?

A: Technically, you do not have to, as Rockit can display them using the My Computer Tree, but you will lose much of the functionality of our software. In order to do searches, sorts, add cue point data, etc., Rockit needs to keep a list of your tracks in memory. That is what our library does – it is simply a list we maintain in memory, and save on exit, or when you make changes to the additional data we maintain.

Q: Rockit is too big, or small for my screen, how do I change that?

A: Rockit 4 series, is fully skinnable by the user. You can build a skin to whatever size you like, and place the controls wherever you like. It is being released with a couple of skins included, and we will put more on our website as we (or the user community) develop them. The skin files are text based XML, and can be read and modified in any text editor, and include plenty of comments in them to get you started skinning. You will also need a graphics program, such as Adobe Photoshop, to create the background skin, and controls.

Q: I moved the main Rockit screen on my monitor, and now deck drops do not work properly?

A: The rectangular area of a deck drop, is specified in the particular skin you are using. These are expressed in screen coordinates, and if you move Rockit’s main window, they will no longer match up to the area defined. You can edit the skin file directly, to point to the new coordinates. Rockit’s skins are generally designed to fill up the entire screen, at differing resolutions, so this should normally not be an issue.